Privacy Policy

This Privacy Notice describes the personal information practices of Paces LPI Ltd in the UK with respect to information about our customers and visitors to our Web sites, including the types of personal information we collect, how we may use this information and with whom we may share it.

Paces LPI is limited company registered in England and Wales under company number 13719075 and have our registered office at have our registered office at Cardale Park, Harrogate, North Yorkshire HG3 1RY. Our VAT number is 356259084.

Paces LPI is limited company registered in England and Wales under company number 12442982 and have our registered office at Cardale Park, Harrogate, North Yorkshire HG3 1RY. Our VAT number is 360029038.

Our main trading address is Scape Shoreditch, Works House, 45 Brunswick Place, London N1 6DX. Our VAT number is 356259084. We are operators of purpose-built student accommodation across the UK, with head offices in Harrogate and London.

This Privacy Policy (together with our Website Terms and Conditions of Use, Cookies Policy and any other documents referred to in it) sets out the basis on which any personal data we may collect from you, or that you provide to us, will be processed.

We are a 'data controller' for the purposes of the Data Protection Laws and we are responsible for, and control the processing of, your personal information.

Please read the following carefully. By visiting www.meanwhilegroup.com (the Website) and providing us with your personal data, you are agreeing to be informed about the practices described in this Privacy Notice and it contains important information on:

your Rights
the personal information we collect about you
what we do with your information, and
who your information might be shared with.

If you need extra help to view this notice or require it in another format (for example: audio, large print, braille) please contact us at hello@meanwhile-group.com

If you wish to contact us or have any questions about this Privacy Notice or the information we hold about you, please send an email to hello@meanwhile-group.com or write to us at The Data Protection Office, Paces LPI & Scape Operations Ltd, 4 Greengate, Cardale Park, Harrogate, HG3 1GY

We are committed to protecting your privacy. This notice sets out our Privacy Policy and explains how the information that you provide will be used. Information about a person from which that person is identifiable is generally referred to throughout this policy as "Personal Information".

This privacy policy only applies to the collection of your Personal Information by us and the use of that information by us and those whom we authorise. It does not cover third party websites to which we provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use.

By accessing and continuing to use the Website or any of our services, you acknowledge that you have read and accepted the terms of this privacy policy and you consent to the use of your Personal Information as set out in this privacy policy. You are encouraged to review it from time to time as we may make changes to it. If we make changes, then the continued use of the Website and any of our services by you means that you accept those changes.

We collect that information from you when you complete any of our forms on this website or in person or when you correspond with us by phone, email or otherwise in order to

register to use the Website
subscribe to our newsletter
search for accommodation
place a booking on the Website
enter a competition, promotion, or survey
visit any of our stands, events or fairs
show interest in our accommodation services
report a problem with the Website
supply goods or services
register for smartphone door entry
comply with any agreed terms or requests

When you register for the various services provided by the Website, update your registration details or otherwise use or register to use our services your Personal Information is collected by us.

Personal Information may include, but is not limited to:

Your name, address, email address, telephone number, date of birth, username and password, emergency contact details, proof of identification, nationality and residence;

Information submitted by you to us including, but not limited to, answers to questions on surveys, competition, or registration forms;

Payment information collected from you, including but not limited to payment card details, financial institutions and bank details; and

Any other information from which you can be identified and which you may disclose to us at any time.

Information provided by you relating to;

Health-related information to adapt to and respond to services and accommodation requests.
Special dietary requirements for events

Sensitive personal information about your well being/welfare
Sharing of sensitive personal information with the university welfare team when requested

Any sensitive personal information will be collected with your consent for the said purpose to the extent that you authorise us or if we are legally allowed or if it is in your vital interest.

By giving us information on behalf of someone else, you confirm that the other individual has appointed you to act on his/her behalf and has agreed that you can do so. For example, you may need to provide us with contact details of a person whom you wish us to contact in case of an emergency.

If necessary, we will receive information about you from other sources (such as Universities, Booking Agents and online payment service providers), which we will add to the information we already hold about you in order to enhance your experience.

On-line payment service providers to update your payment details
Third party cookies providers, like Google, to assess content and traffic flows to create a more effective Website or provide you with a more personalised experience
Universities, to ensure our staff are aware of any specific circumstances that may impact on your stay with us
Booking Agents, to process your booking

The information provided is used to:

register, set-up, maintain and operate your account with us
provide you with the services you have contracted with us.
communicate with you about products and services or from our business partners
provide customer support, respond to and communicate with you about your requests, questions and comments
enable you to post on our blogs and interact through social media
personalise your experience
register for smartphone door entry
perform data analytics, including research, trend and financial analysis
operate, evaluate and improve our business including the development of new products and services
determine the effectiveness of our sales, marketing/advertising efforts and analysis/ improvement of our products, offers, promotions and online services
deal with internal administration issues and for analysis, training and quality assurance purposes
monitor security of residence premises using CCTV cameras
protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
collect outstanding payments/costs/fees or recover rent arrears and costs, and

comply with applicable law

If you have opted-in to marketing communications, you can subsequently elect not to receive marketing communications from us by following the opt-out instructions in the marketing communications we send you, send a message through the contact feature on meanwhilegroup.com or contacting us at the address or email address provided in the contact section at the end of this notice. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your account(s).

If at any time you would like to access, correct, or delete personal information we have collected from you, please refer to the contact section for the postal address or email address. Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request.

During your stay with us, you will be offered or will utilise services from Third Party providers who will collect personal information. These services are not operated by us and if you use these services you should review the providers’ website privacy policy, terms and conditions, and other policies. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.

We are committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorised loss, access, disclosure, use, alteration, or destruction. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Please refer to the Cookie Policy on our website for information on how we use cookies for website traffic management and monitoring.

The periods for which we keep your information will vary according to the purpose for which we use the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We have an internal data retention policy that details the duration for which we keep certain categories of data.

We may change this Privacy Statement from time to time. If we change the Privacy Statement, we will post the revised version here and change the “Effective Date” listed at the top of this Statement. We encourage you to check here periodically for the most up-to-date version of our Statement.

Email us : hello@meanwhilegroup.com

Write to us at: The Data Protection Office, Paces LPI & Scape Operations Ltd, 4 Greengate, Cardale Park, Harrogate, HG3 1GY